Terms and conditions
Please take the time to read our terms and conditions.
These apply to all wedding bookings with Lovehair.
Also see our Frequently Asked Questions section.
Quick links
- Lovehair is an agency
- Bookings
- Minimum order
- Payment
- Cancellation fees
- Changes to bookings
- Miscellaneous terms
Lovehair is a wedding stylist booking agency
Lovehair works with a team of carefully selected freelance hair stylists. Lovehair will manage the booking process, all payment and any enquiries but stylists are not Lovehair employees and act independently of Lovehair once the booking is made. All stylists are freelance stylists and have their own insurance.
Booking process
- Booking enquiries can be made via this web page, telephone or email.
- Lovehair will supply a quote and confirm availability.
- To secure the booking, clients must pay the deposit. The deposit is 50% of the total payable for the wedding day only (excluding any travel charges).
- Lovehair will provide a booking summary and confirm receipt of the deposit. It is the client's responsibility to check the booking summary and ensure that Lovehair is notified of any errors within 7 days of receipt. If the client notifies Lovehair of an error after this period, and Lovehair is unable to fulfill the booking, cancellation fees may apply.
Please note that the booking is not final until the deposit has been paid in full and Lovehair has confirmed receipt in writing.
Lovehair requires a minimum of 3 adult clients at a wedding. A surcharge may apply if there are less than 3 adult clients. The surcharge will be charged at the rate of an additional adult bridesmaid, until the minimum of 3 adult clients is reached.
Payment
The deposit is payable to Lovehair by cheque or by credit/debit card over the phone.
The trial is payable to the stylist on the day of the trial.
The balance is payable to the stylist on or before the day of the wedding in cash or by cheque. A bounced cheque will incur a £30 admin charge.
Cancellation fees
If for some reason you cancel your booking, your cancellation must be confirmed by email or telephone.
100% of the deposit will be refunded if the cancellation is received more than 8 weeks before the wedding date.
If a cancellation is received within 8 weeks of the wedding, the deposit will not be refunded.
Trial
We want our clients to be happy with their Lovehair stylist. If a client decides to cancel a wedding booking after a trial, the deposit for any wedding day charges will be refunded in full. This refund is also available within 8 weeks of the wedding date, providing that the cancellation is confirmed by email or telephone, no more than 24 hours after the trial. After 24 hours, the cancellation fee will be 100% of the deposit.
Lovehair cancellations
In exceptional circumstances a Lovehair stylist may need to cancel a booking. This has never happened before but, if it does, all attempts will be made to find an alternative stylist. If this is not possible or is unacceptable to the client, Lovehair will refund 100% of the deposit.
Changes to bookings
Notification should be given of any changes to the booking as soon as possible. This includes changes to the number of clients, dates and times.
Change of trial date - an alternative date will be found.
Change of wedding date - We will do our best to rebook the original stylist for the new date or supply another available stylist. If this is not possible then the usual cancellation fees apply.
Change to number of clients - A new price will be calculated based on our current price list to reflect any changes in the bridal party. Please note that if the change results in the number of adults dropping below the minimum booking - the standard surcharge will apply.
Miscellaneous terms
Following the new smoking regulations - smoking whilst a stylist is working is not permitted.
Stylists reserve the right to refuse to work if a client is rude or aggressive. In this case the usual cancellation policy will apply.
Click here to see the lovehair.co.uk web site privacy policy
Last updated: 29/04/09