Terms and conditions
Please take the time to read our terms and conditions.
These apply to all wedding bookings with Lovehair.
Also see our Frequently Asked Questions section.
- Lovehair is an agency
- Bookings
- Minimum order
- Payment
- Cancellation fees
- Changes to bookings
- Miscellaneous terms
Lovehair is a wedding stylist booking agency
Lovehair works with a team of carefully selected freelance hair stylists. Lovehair will manage the booking process, all payment and any enquiries but stylists are not Lovehair employees and act independently of Lovehair once the booking is made. All stylists are freelance stylists and have their own insurance.
Booking process
- Booking enquiries can be made via this web page, telephone or email.
- Lovehair will supply a quote and confirm availability.
- To secure the booking, clients must pay a deposit of £100 the balance is the amount quoted plus any travel charges
- Lovehair will provide a booking summary and confirm receipt of the deposit. It is the client's responsibility to check the booking summary and ensure that Lovehair is notified of any errors within 7 days of receipt. If the client notifies Lovehair of an error after this period, and Lovehair is unable to fulfill the booking, cancellation fees may apply.
Please note that the booking is not final until the deposit has been paid in full and Lovehair has confirmed receipt in writing.
Lovehair requires a minimum of 3 adult clients at a wedding. (One bride and 2 others) A surcharge may apply if there are less than 3 adult clients. The surcharge will be charged at the rate of an additional adult bridesmaid, until the minimum of 3 adult clients is reached.
Payment
The deposit can be paid by credit/debit card over the phone or online.
The trial is payable to the stylist on the day of the trial.
The balance is payable to the stylist on or before the day of the wedding in cash or by cheque. A bounced cheque will incur a £30 admin charge. We do not accept card payments on the wedding day.
The price agreed at the time of booking is final, so if Lovehair's price list changes it will not affect your agreed rate.
The balance payment of weddings outside of the UK must be paid and cleared before the stylist leaves the country. All booking details, travel and accomodation must be agreed by the bookings team before departure.
All discounts and special offers are not available in conjunction with any other offers. Offer will be agreed at time of booking.
Cancellation fees
If for some reason you cancel your booking, your cancellation must be confirmed by email or telephone.
If the cancellation is recieved more than 8 weeks before your wedding date: We will retain a £20 administration fee and the reaminder of the deposit will be refunded to the card that you paid with via Sagepay.
If the cancellation is received within 8 weeks of your wedding date : We will retain the full deposit amount, this includes part bookings and changes to bookings
If a wedding or part of booking is cancelled within 14 days of the wedding date, the balance is required in full.
Bookings made between 29/07/11 - 08-08-11 -
If the cancellation is recieved more than 8 weeks before your wedding date: We will retain a £20 administration fee and the reaminder of the deposit will be refunded to the card that you paid with via Sagepay.
If the cancellation is received within 8 weeks of your wedding date : We will retain the full deposit amount, this includes part bookings and changes to bookings
Trial
We want our clients to be happy with their Lovehair stylist. If a client decides to cancel a wedding booking after a trial, the deposit for any wedding day charges will be refunded minus an administrative fee of £20. This refund is also available within 8 weeks of the wedding date, providing that the cancellation is confirmed by email or telephone, no more than 24 hours after the trial. After 24 hours, the cancellation fee will be 100% of the deposit.
Lovehair cancellations
In exceptional circumstances a Lovehair stylist may need to cancel a booking. This has never happened before but, if it does, all attempts will be made to find an alternative stylist. If this is not possible or is unacceptable to the client, Lovehair will refund 100% of the deposit.
Changes to bookings
Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the clients responsibility to do this as we can not gaurentee stylists availability all day.
Changes must be confirmed in writing via email or in person and are not accepted as written notice until you have recieved a reply from either your stylist or the bookings team. Please do not rely on emails as we do not always receive them.
Change of trial date - an alternative date will be found. Stylists do not book trials on Saturdays as we are so busy with weddings. If you require a Saturday you will need to agree this with your stylist.
Changes to those having trials - Any changes made by the bride to a trial must be made in writing 48 hours before the date of the trial. If changes result in the number attending being reduced, stylists have the right to change the time or date of the trial and any previous booking discounts or travel discounts may be void. Please inform bookings team of changes to confirm new costs.
Change of wedding date - We will do our best to rebook the original stylist for the new date or supply another available stylist. If this is not possible then the usual cancellation fees apply.
Change to number of clients - A new price will be calculated based on our current price list to reflect any changes in the bridal party. If changes are made within the 8 weeks prior to the wedding the deposit will be retained and the balance will be based on the remaining booking. Please note that if the change results in the number of adults dropping below the minimum booking - the standard surcharge will apply. If a wedding or part of booking is cancelled within 14 days of the wedding date, the balance is required in full.
Bookings made between 29/07/11 - 08/08/11 - The deposit has been reduced to £100 flat fee to keep costs down for you, this is not transferrable, or refundable in part if the booking changes. It will be refunded if the booking is cancelled. See cancellation fees.
Bridal packages - Only available for the bride with bookings of 4+ people. If changes result in the number of adults dropping below 4 then the standard charge will apply.
Please note: Any discounts will only apply at the time of booking and will not be applied to any changes.
Change of location - We may need to add a travel charge if the location changes. If the location changes dramatically we may need to send a different stylist. If you have already had a trial and would like another one with the new stylist the full charge will apply.
Miscellaneous terms
Following the new smoking regulations - smoking whilst a stylist is working is not permitted.
Stylists reserve the right to refuse to work if a client is rude or aggressive. In this case the usual cancellation policy will apply.
PROMOTION 28/07/11 ending 08/08/11. Current bookings may not apply for this promotion. All bookings made within this time will benefit from a flat fee £100 deposit with the balance as per our usual terms.
Click here to see the lovehair.co.uk web site privacy policy
Last updated: 03/08/11
